Shipping Policy
A legal disclaimer
Thank you for shopping with oOSOo Ultimate Customs. Because many of our items are custom-made to order, we’ve outlined our return process below to keep things clear and fair for everyone.
Eligibility for Returns
Returns are accepted only for items that are defective, damaged in transit, or
materially different from what was ordered.
Due to the personalized nature of custom orders, we are unable to accept returns for buyer’s remorse, sizing preference, or design changes once production has begun, unless the item is defective.
Items must be returned in their original, unused condition, with all original packaging, tags, and accessories included.
**Return Window**
You must request a return authorization within 7 days of delivery.
Once your return is approved and received by our team, please allow 7–10 business
days from the date we receive the item to process your return.
How to Start a Return
Once approved, you’ll receive a Return shipping instructions. Ship the item back to us using a trackable shipping method.
Processing Timeline Upon receipt of your returned item, our team will inspect it and process your refund or exchange within 7–10 business days.
You will receive an email confirmation once your return has been processed.
Refunds are issued to the original payment method. Please note your bank or card issuer may take additional time to post the refund to your account.
Refunds & Exchanges
Approved refunds will be issued for the item’s purchase price, minus any original
shipping or customization fees, unless the return is due to our error.
If you’d prefer an exchange instead of a refund, let us know when you request your
return authorization.
Non-Returnable Items
Custom/personalized items (unless defective or damaged)
Final sale or clearance items
Gift cards
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong item, contact us within 24-48 hours of delivery with photos of the item and packaging so we can resolve it quickly at no cost to you.
Contact Us
oOSOo Ultimate Customs